PDW6 Professional development workshop
How to deal with difficult employees and co-workers
Registration for this session is additional to the congress registration fee and is: €38.5 standard and €44 on site.
Aims : to improve the ability of participants to develop effective approaches for dealing with challenging situations, to raise concerns using effective communication skills and to identify difficult personality types and use specific strategies for dealing with them.
Target audience :
Adult pulmonologist/Clinician, Allergist, Clinical researcher, Critical/Intensive care physician, General practitioner, Lung function technologist, Nurse, Paediatrician, Patient, Pathologist, Physiologist, Physiotherapist, Policy maker, Radiologist, Scientist (basic, translational), Student, Thoracic oncologist, Thoracic surgeon, Trainee
Methods :
Cell and molecular biology, Endoscopy and interventional pulmonology, Epidemiology, General respiratory patient care, Imaging, Physiology, Public health, Pulmonary function testing, Respiratory intensive care, Surgery, Transplantation
08:00
Introduction: What makes a situation challenging?
L. Essex(Wayzata, United States)
COI
1
1846
08:20
How to implement a communication approach: a step-by-step guide
L. Essex(Wayzata, United States)
COI
2
1847
08:40
Applying the communication approach to common difficult situations: case discussion in small groups
L. Essex(Wayzata, United States)
COI
3
1848
09:20
How to use a coping technique when communication fails
L. Essex(Wayzata, United States)
COI
4
1849
09:45
Summary
L. Essex(Wayzata, United States)
COI
5
1850
09:50
Question-and-answer session
L. Essex(Wayzata, United States)
COI
6
1851
